"You're getting slammed by the get it done before going to lunch and the early evening users. Your provider hasn't done a good job of network design. Probably easy fix is to add some T-3 or OC-3c circuits to improve connectivity to the WAN." I've no clue what that means but thanks anyway.

Kris, we've spent hours and hours on this thing, to no avail. We hear from comcast that they're putting in all new fiber optics, but at this point I only believe what I see.