Announcements
New Discussions
W22 Trimaran
by DennisMe. 07/16/18 08:29 AM
Recreational A-Cat
by mmadge. 07/13/18 06:40 AM
Where did everyone go?
by DennisMe. 07/10/18 09:48 AM
Aussie Nacra Nationals 2018-2019
by JeffS. 07/08/18 07:35 PM
Help locating Center Boards
by TexasTuma. 07/05/18 04:28 PM
Boyer hull moulds have to go
by 11Damo70. 07/01/18 07:33 PM
Hobie Getaway rudder assmbly problem
by David Parker. 06/25/18 04:08 PM
F16 Effect Crew Weight Solo and 2 Up
by tback. 06/25/18 08:56 AM
Great Lakes long distance event Around PEC
by pitchpoledave. 06/24/18 06:43 PM
Previous Thread
Next Thread
Print Thread
Rate Thread
Hop To
Online Shopping: What do you look for? #10426
09/12/02 09:46 PM
09/12/02 09:46 PM
Joined: Jun 2001
Posts: 283
hobie541 Offline OP
enthusiast
hobie541  Offline OP
enthusiast
Joined: Jun 2001
Posts: 283
As many of you know, we will soon be opening a brand new store here on Catsailor.com.



Rick White, myself, and others are working hard to make this the best place on the internet to purchase everything you need for your sailing fun.



So I put this question to you:



When you're making purchases online, whether for sailing or other interests and hobbies, what makes you choose one store over another?



Obviously there are one hundred and one places to buy Harken blocks, line, rigging, etc., but what makes you choose one over another? How does the site's feel and look affect whether or not you choose to do your business at that site? Who (be specific) has a site out there that you consider the be all, and end all of the online shopping experience?



Price is an obvious answer, so for our purposes, let's assume that everyone's prices are the same. Your answers will help us mold this into the online store that you need it to be!



Post away!



Fair winds,



Tim Johnson

Store Manager, Catsailor.com


Tim D. Johnson Hobie 20 #690 Bald Eagle Yacht Club, Fleet 52 www.beyc.org
-- Have You Seen This? --
Re: Online Shopping: What do you look for? [Re: hobie541] #10427
09/12/02 11:07 PM
09/12/02 11:07 PM
Joined: Aug 2002
Posts: 89
Socal
nesdog Offline
journeyman
nesdog  Offline
journeyman
Joined: Aug 2002
Posts: 89
Socal
Ok. I'll bite first. The thing that has been important for me is to see online, realtime inventory status. If you have the product in stock, say so ("12 each in stock"). If not, say so with a possible ETA. I hate ordering something and finding it it will be weeks due to backorders.



Good luck!



Sheldon




Re: Online Shopping: What do you look for? [Re: hobie541] #10428
09/12/02 11:16 PM
09/12/02 11:16 PM
Joined: May 2002
Posts: 3,114
BANNED
MauganN20 Offline
Carpal Tunnel
MauganN20  Offline
Carpal Tunnel
Joined: May 2002
Posts: 3,114
BANNED
Considering I could litterally walk to the Layline warehouse and hq, thats what makes my mind up for me :P


Re: Online Shopping: What do you look for? [Re: MauganN20] #10429
09/13/02 12:38 AM
09/13/02 12:38 AM
Joined: Jun 2002
Posts: 1,658
Florida Suncoast, Dunedin Caus...
catman Offline
Pooh-Bah
catman  Offline
Pooh-Bah
Joined: Jun 2002
Posts: 1,658
Florida Suncoast, Dunedin Caus...
Thats scary! I'm glad I'm not that close.

Price being equal(I believe you are allowed to profit)I think not only having the stuff but showing people how this stuff helps them. I like the K.I.S.S. principle....Keep it simple stupid. I would like to be able to pay with a check by phone, If you know what I mean.



By the way I'm willing to answer phones...........What would be my associate discount ???????????

Good luck Have fun

Mike



Have Fun
Re: Online Shopping: What do you look for? [Re: hobie541] #10430
09/13/02 06:24 AM
09/13/02 06:24 AM
Joined: Jun 2001
Posts: 42
SE Virginia
D Wilkins Offline
newbie
D Wilkins  Offline
newbie
Joined: Jun 2001
Posts: 42
SE Virginia
Real and true Shipping costs depending on who you use to ship with, not some out of the world rate. Like $10.00 to ship 2 Micro Blocks. It seems many online sites try and make money on shipping. I realize there will be processing costs and you have to make up for the activity somehow. But some sites just try and ream you.

Good Luck with the store.

Doug Wilkins

Re: Online Shopping: What do you look for? [Re: hobie541] #10431
09/13/02 07:31 AM
09/13/02 07:31 AM
Joined: Sep 2002
Posts: 273
Key Largo, FL
MaryAWells Offline
enthusiast
MaryAWells  Offline
enthusiast
Joined: Sep 2002
Posts: 273
Key Largo, FL
For some types of products, I like seeing consumer ratings of the product in terms of satisfaction levels and also printed consumer reviews, both positive and negative. This is especially good for things like life jackets, trapeze harnesses, goggles, wetsuits, drysuits, booties, knee pads, various safety devices, etc.


Mary A. Wells
Re: Online Shopping: What do you look for? [Re: MaryAWells] #10432
09/13/02 08:40 AM
09/13/02 08:40 AM
Joined: Jun 2001
Posts: 12,303
South Carolina
Jake Offline
Carpal Tunnel
Jake  Offline
Carpal Tunnel
Joined: Jun 2001
Posts: 12,303
South Carolina
Good point! look at www.campingworld.com or www.amazon.com for their customer reviews. I buy a lot of things via the internet and find these reviews very helpful.


Jake Kohl
Re: Online Shopping: What do you look for? [Re: MaryAWells] #10433
09/13/02 08:48 AM
09/13/02 08:48 AM
Joined: Jun 2001
Posts: 47
Mark Meis Offline
newbie
Mark Meis  Offline
newbie
Joined: Jun 2001
Posts: 47
On line shopping requires:



Fast loads



Easy to follow menu and locating products



Photo and text presentation of products sold



Ordering or cross referencing by manufacturers part numbers (ie Harken 064, Wichard 11249) Then I can look in my parts book for this manufacturers and get the exact item I want.



Ability to purchase almost all sailing hardware offerred by a manufacturer through the shop with direct shipment if necessary.



Clear restocking charges



Boat specifics for lines and hardware



Boat diagrams with part descriptions



Feedback page



Availability



Easy search



Market leading pricing



Shipping options to include snail mail to hold done cost to express delivery for the person who needs it now



Expected shipping dates / Actual shipping dates



Good Luck.


Mark C28R no. 140 Houston, TX
Re: Online Shopping: What do you look for? [Re: hobie541] #10434
09/13/02 09:54 AM
09/13/02 09:54 AM
Joined: Aug 2002
Posts: 74
Fulshear, TX
SGalway Offline
journeyman
SGalway  Offline
journeyman
Joined: Aug 2002
Posts: 74
Fulshear, TX
Although this will be an online store, truth be told, many of us just don't get the warm fuzzies about buying a $200-$300 component without talking to someone first. I think Sailing Pro Shop has this process licked. Therefore, I suggest solid customer telephone support.



Another point, to reiterate an earlier post, realtime inventory. I just don't understand, with small database management becoming so easy, why online stores are still updating manually? No matter how hard you try, you will never have an accurate snapshot of what is on your "virtual shelves."



Don't be all things to all people. The world doesn't need another Amazon.com, you know cat sailing, leave it at that.



Good luck to you. Count me in as a future customer.



Shannon Galway

P19MX


Shannon Galway
Fulshear, TX
YoNav! Flying Phantom
www.yonav.net
Re: Online Shopping: What do you look for? [Re: D Wilkins] #10435
09/13/02 12:42 PM
09/13/02 12:42 PM
Joined: Aug 2002
Posts: 215
Durham, North Carolina
jwrobie Offline
enthusiast
jwrobie  Offline
enthusiast
Joined: Aug 2002
Posts: 215
Durham, North Carolina
I agree that low shipping costs are important - for parts, the shipping is often as expensive as the part! Priority mail is a good cheap way to ship things fast.



Also, please give me a way to check the status of my order online, and notify me by email if an order will be delayed.



Jonathan

Re: Online Shopping: What do you look for? [Re: MaryAWells] #10436
09/13/02 12:46 PM
09/13/02 12:46 PM
Joined: Aug 2002
Posts: 215
Durham, North Carolina
jwrobie Offline
enthusiast
jwrobie  Offline
enthusiast
Joined: Aug 2002
Posts: 215
Durham, North Carolina
I agree with Mary on the importance of customer reviews - this is probably the single most important reason that I use Amazon.



Also, it's very important to know that I can reach a real human being if I have a question or a problem.



Jonathan

Re: Online Shopping: What do you look for? [Re: hobie541] #10437
09/13/02 05:44 PM
09/13/02 05:44 PM
Joined: Aug 2002
Posts: 164
The Netherlands (North West Eu...
RobLammerts Offline
member
RobLammerts  Offline
member
Joined: Aug 2002
Posts: 164
The Netherlands (North West Eu...
Will this service be available for Europe too ??





Rob


Rob Nacra 6.0 European version Nr 090 + Spi
Re: Online Shopping: What do you look for? [Re: hobie541] #10438
09/13/02 06:05 PM
09/13/02 06:05 PM
Joined: Jun 2001
Posts: 1,911
South Florida & the Keys
arbo06 Offline
Pooh-Bah
arbo06  Offline
Pooh-Bah
Joined: Jun 2001
Posts: 1,911
South Florida & the Keys
In a word, Murrays (good model for a e-store)


Eric Arbogast
ARC 2101
Miami Yacht Club
Re: Online Shopping: What do you look for? [Re: hobie541] #10439
09/14/02 06:22 AM
09/14/02 06:22 AM
Joined: Jul 2001
Posts: 334
Crystal Beach/Dunedin CSWY Fl.
catsailorp19mx Offline
enthusiast
catsailorp19mx  Offline
enthusiast
Joined: Jul 2001
Posts: 334
Crystal Beach/Dunedin CSWY Fl.
I believe that Mark M. has an excellent handle on website design. He hit on most of the major components that you could pay a professional to build into your site. Good job, Mark!



My input:

Rick and Mary have something you can't go out and buy. Catsailors "like" and "trust" them. Anyone that has ever been in sales understands what I am talking about. People buy from people that they like and trust. You have something that you have "earned". Put that together with Mark's info, and they will come.



Dave

Re: Online Shopping: What do you look for? [Re: hobie541] #10440
09/14/02 09:35 AM
09/14/02 09:35 AM
Joined: Jul 2001
Posts: 47
Sailor Offline
newbie
Sailor  Offline
newbie
Joined: Jul 2001
Posts: 47
I look for people to answer my emails and return my phone calls - not like those people out on the other coast.



When can I order? I need some line NOW since someone never called me back and I'd love to order from catsailor to support this great site.

Re: Online Shopping: What do you look for? [Re: hobie541] #10441
09/14/02 11:24 AM
09/14/02 11:24 AM
Joined: Apr 2002
Posts: 96
Racine, Wisconsin
Leo Offline
journeyman
Leo  Offline
journeyman
Joined: Apr 2002
Posts: 96
Racine, Wisconsin
1) Quality & value. Something can be of great quality and little value, or low quality and great value.... the trick is to find the things that are both.

2) Name brands, so you know what you are going to get

3) Off brands, when someone has an unrecognized but great product (see quality & value).

4) Cutting edge, what's hot overseas that isnt here...yet

5) Knowledgeable customer service (or a good product FAQ)

6) Delivery... not that it has to be shipped overnight, but that it ships when you say it will ship and arrives when you say it will arrive.

7) a good return policy that does not allow people to abuse it (don't want a "Ricks rental shop") but does not harshly penalize a person for ordering something that turns out to be not what they wanted. Reasonable restocking fees and full store credit are acceptable, but "too bad you bought it it's yours" is not.



Paul Scott Bartelt 2001 NACRA 6.0 NA #546

Moderated by  Damon Linkous 

Search

Who's Online Now
0 registered members (), 11 guests, and 232 spiders.
Key: Admin, Global Mod, Mod
Newest Members
knussy, reiser5, Privilege, redbaron, Aurora_Lake_Trac16
7806 Registered Users
Top Posters(30 Days)
JeffS 3
mmadge 1
tback 1
Forum Statistics
Forums26
Topics22,310
Posts266,600
Members7,806
Most Online554
May 12th, 2017
--Advertisement--
Powered by UBB.threads™ PHP Forum Software 7.6.1.1