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Keyhole trapeze system #55133
08/12/05 04:11 PM
08/12/05 04:11 PM

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Hey Rick,

I think I asked about the carbon keyhole buckle a week or so back (can't find the post now - maybe it was one of those that got lost in the crash). I didn't get around to ordering anything at the time, but it seems that all of those keyhole systems have now been taken off the store website. Murrays also shows them as unavailable with a note that the buckle is undergoing improvements. Do you know what the story is? Do you expect these to come back into stock sometime? Any timeframe? Any insights into what problems there might have been with the product? I've tried your online contact form and the toll free phone number, but no response.

Mark.

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Re: Keyhole trapeze system [Re: ] #55134
08/12/05 04:27 PM
08/12/05 04:27 PM
Joined: Mar 2002
Posts: 3,355
Key Largo, FL and Put-in-Bay, ...
RickWhite Offline

Carpal Tunnel
RickWhite  Offline

Carpal Tunnel

Joined: Mar 2002
Posts: 3,355
Key Largo, FL and Put-in-Bay, ...
Well, there was a breakage factor.., minor, but significant with the lower cost items. The all carbon fiber ones have had no reports of breakage yet.
I have a carbon one to try out, but can't figure out a way to do it on my Wave! <img src="http://www.catsailor.com/forums/images/graemlins/grin.gif" alt="" />

Still working on it in order to get costs down. We will announce any improvements or new products as soon as they happen.
Thanks
Rick


Rick White
Catsailor Magazine & OnLineMarineStore.com
www.onlinemarinestore.com
Re: Keyhole trapeze system [Re: RickWhite] #55135
08/12/05 04:41 PM
08/12/05 04:41 PM
Joined: Jun 2004
Posts: 141
Panama City Beach, FL
steveh Offline
member
steveh  Offline
member

Joined: Jun 2004
Posts: 141
Panama City Beach, FL
What if I just bought the blue plastic buckle from catsailor.com before the breakage problem was made known? Any way to exchange for the aluminum or credit for the carbon?

Re: Keyhole trapeze system [Re: RickWhite] #55136
08/12/05 07:32 PM
08/12/05 07:32 PM

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Ok, thanks for the info Rick.

Mark.

Re: Keyhole trapeze system [Re: steveh] #55137
08/13/05 07:25 AM
08/13/05 07:25 AM
Joined: Mar 2002
Posts: 3,355
Key Largo, FL and Put-in-Bay, ...
RickWhite Offline

Carpal Tunnel
RickWhite  Offline

Carpal Tunnel

Joined: Mar 2002
Posts: 3,355
Key Largo, FL and Put-in-Bay, ...
We would refund you or replace it.
Rick


Rick White
Catsailor Magazine & OnLineMarineStore.com
www.onlinemarinestore.com

Moderated by  Damon Linkous 

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