Hi Mary, Here are two website addresses that will help you with e-mail etiquette, abbreviations, and emoticons. I found them simply by putting "e-mail abbreviations" in the MSN home page search box and taking the first two that the search listed. (any good search engine will do) They are: http://www.iwillfollow.com/email.htm and
http://www.learnthenet.com/english/html/25smile.htm

You can find almost anything quickly and easily on the internet, especially computer related!

Mike