Chris has a valid point. In the past, fellow sailors have had bad luck with other products from PC as well. Spinn poles for one. We have outright given up on getting a straight one from them and went with the Sunfish Upper Boom and cutting it to length. It's the same extrusion. Unfortunately PC seems to not care too much about the US sailors. I would be curious to see what the European sailors have to say about their service. The mast issue, in my opinion, is downright unexcusable. A fellow F18 sailor in Corpus had the same problem getting new sails for his '05 boat. They tried to ship Infusion sails and didn't get the order right for atleast a month or more.