Hi Darryn,

I'm sorry you had trouble getting in touch with us. Your post surprised me because we pride ourselves on responding to all customer emails and phone calls within 24hrs.

I just searched all our email records for "Darryn" and it looks like your messages did not get through to us. If you would like to try again, here is my personal email address: alec@velocitek.com. I would also be happy to speak with you on the phone. I can be reached at +1-650-362-0499 ex. 1 from 5 AM to 2PM Adelaide time. Outside of those hours my personal mobile number is +1-650-353-0262.

I'm not sure, but I suspect the problem you're having with the batteries may be the result of differences in the diameter of different brands of AA cells. Most disposable AA cells have a significantly smaller diameter than the Energizer NiMH rechargeable AA cells the SpeedPuck was designed around.

Regards,

Alec Stewart
President

Velocitek - Performance Training Tools
Web: Velocitek.com
Toll free USA & Canada: 1-800-693-1610
International: +1-(650)-362-0499 ex. 1
Fax: +1-(650)-618-2679
Skype: alec_stewart
271B Kahiko Street, Paia, HI, 96779, USA