Dear Mr. Case -
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<br>Like a lot of the folks who posted below, I'm pretty partial to Harken hardware, and VERY satisfied with their customer service. As crew, I get to spend a lot of time on other peoples' boats, and I much prefer the Harken stuff up front than the one or two boats I've seen with something else installed in crew country. Granted, I didn't have to buy the stuff, but I am about to become a boat owner, and they've already got my loyalty. Not to say that I'm not a shrewd customer, but I generally see that Harken and Ronstan prices track fairly closely.
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<br>I CAN say that my experience with their reps has been outstanding! They supported our Worrell team with INCREDIBLE customer service throughout the event and have actually fabricated new parts according to special requests. I've never heard their people say anything other than, "Yeah, I think we can do that."
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<br>The level of failures on your boat does seem remarkable, though. Have you tried exorcism?
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<br>In any case, glad you found stuff that's working for you.
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<br>John<br><br>