Hi Mike - Sorry to hear you're having problems....mine's been a dream the last 2 years. I too had a white loaner spin while my custom one was being built. Once it came in, it worked fine, no problems. If yours keeps up having problems (see above post), you might talk to your dealer or call Skip Elliot at
http://www.epsails.com to get firsthand info and help.
Sail fast and have fun,
Alan Thompson
I20 - San Diego
P.S. Eventually you'll put a small tear in your spin when sailing. I have had good luck with clear sail tape to patch these small "ow-ies"....still holding strong.