In defense of this dealer in Virginia I will say he's most personable and comes across as determined to do what it takes to satisfy. He just has trouble with the truth. Having personally sacked a few salespeople myself for "dishonorable behavior towards customers" I tend to be unsympathetic when treated this way, not by the rookie in a business, but by the owner themselves. C'est la vie. Find a good dealer / manufacturer and stick with 'em.