As I mentioned in my previous Steeplechase post, part of our day 2 woes was a broke lower unit on the 10:1 mainsheet system. This morning I put in a call to Scott Norman, the local Harken Rep and an old friend of mine from college letting him know of the problem. I just got word back from him that a replacement will be in the mail to me promptly. Now that's great customer service!!!!! Thanks Scott and Harken!

I don't know which is more shocking. The stellar customer service or your statement that you went to college....

after that stripper pole tetanus debacle at woody's, I'm suprised anyone returns your calls.

I realized that my 2 year old 8-1 wasn't auto ratcheting. I called harken they said "send it in we will fix or replace it". I asked if i need a receipt or how long the warranter was.. they said "nope/doesn't matter". they were great and promptly sent it back with a new center (ratchet) block.. it was assembled back wards but i realized this and fixed it right away.

+1 for Harken Customer Service