As I promised to "Catastrophic Doug", who sells lots of used parts from Pensacola, FL via Internet, I want to share with others my experience dealing with him.
<br>
<br>I am located in Boston and was looking for a used H16 mast. Doug had one for a good price. I told him that I never bought a mast long distance and asked him whether it was ok to ship a mast from FL to MA. He said it's fine, he did it many times. I asked him whether he knew how to deal with the truckers, how to pack the mast properly and how to get the mast to me without damage. He said it was going to be fine. I paid for the mast and Doug arranged for the trucking company to ship it to me. I had nothing to do with the shipping part, as Doug was supposed to take care of it. The mast arrived with a big dent in it, which made the mast useless. Otherwise it was a great looking straight mast. It was not packed by any means, except for some cardboard wrapping around the ends and the forestay attachment point. It was evident that the dent was made by the trucking company, because the cardboard around the forestay point was ripped in a way similar to the dent in the aluminum mast wall. I asked Doug to deal with the truckers, since he chose that company. Suddenly he told me that I have to put the claim in and deal with them myself. I did put the claim in but naturally the claim was denied. Doug did not think of including standard insurance into the shipping costs. Doug offered to send me another mast if I paid the shipping, but the mast he offered was "slightly bowed." I did not need a third bowed mast, and I insisted that if he wanted to help me, then he should get another straight mast and I will pay for the shipping. Doug refused and this is where our discussion basically ended and I am now out of a few hundred bucks and still a bent mast. I told Doug that I would post this if he did not help me remedy his failure to insure and pack the mast properly, and here it is.
<br>
<br>Serge L.
<br>
[email protected]<br><br>
