You can order Frederickson parts directly. This is for broken or replacment parts. Your best bet is to fax customer service with your email address. Once you set up a dialog, it gets easier. There are also a couple of small shops in Denmark, England, and France that take internet orders. These are cheaper if they have the part you need in stock. For small parts shipped to USA it costs $1-$10 and you will get them in a couple of days. Customs has not been a problem. Once they charged me ~$1 and I paid at the post office.