"You're getting slammed by the get it done before going to lunch and the early evening users. Your provider hasn't done a good job of network design. Probably easy fix is to add some T-3 or OC-3c circuits to improve connectivity to the WAN." I've no clue what that means but thanks anyway.
Just saying your provider just needs to add more capacity to your neighborhood (circuit). There is a minimal level of service they should guarantee during peak usage, especially if it is recurrent/cyclical.
