Tracie, Maybe you can just take some of his chatter off the postings and make an article.

On the furler, the first thing I learned was you had to have a feeder. The bullet block between the pulling line and the furling line should not be swiveled. Next thing you know the line will twist and twist and there will be so much friction you won't get it in either.
Even then it still does twist. So, when I find myself sailing along downwind and have a little time I grab the furler line and twist it to get any possible twists out.

Still better than those Snuffer things that take spaghetti and gallons of McLube to get them up and down.
Rick