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Re: internet service [Re: pgp] #235316
07/28/11 05:52 AM
07/28/11 05:52 AM
Joined: Oct 2002
Posts: 606
Maryland
Kris Hathaway Offline
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Kris Hathaway  Offline
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Joined: Oct 2002
Posts: 606
Maryland
Pete,

I doubt that it is because of the switch over to xFinity. They just switched up here and I'm running at

14 Ping
21 Mbps Download
4.3 Mbps Up

When my service is slow, it usually is the result of someone backing into the cable box on the street. Sounds like you need a service call.

Also, xFinity has competition in our county, AT&T fiber optic. Every time xFinity (Comcast) attempted to raise my fees, I initiate discontinuing the service. They have an entire department trained to intercept the request and try to keep the customer. Every time, they have lowered their fee to match AT&T.


Kris Hathaway
-- Have You Seen This? --
Re: internet service [Re: Kris Hathaway] #235317
07/28/11 06:06 AM
07/28/11 06:06 AM
Joined: Jun 2001
Posts: 180
Chelmsford, MA
Barry Offline
member
Barry  Offline
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Joined: Jun 2001
Posts: 180
Chelmsford, MA

Verizon 3Gg Air Card
ping 73ms
Down 1.08Mbps
Up .67Mbps

Re: internet service [Re: Kris Hathaway] #235318
07/28/11 06:14 AM
07/28/11 06:14 AM
Joined: Jan 2009
Posts: 5,525
pgp Offline OP
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Originally Posted by Kris Hathaway
Pete,

I doubt that it is because of the switch over to xFinity. They just switched up here and I'm running at

14 Ping
21 Mbps Download
4.3 Mbps Up

When my service is slow, it usually is the result of someone backing into the cable box on the street. Sounds like you need a service call.

Also, xFinity has competition in our county, AT&T fiber optic. Every time xFinity (Comcast) attempted to raise my fees, I initiate discontinuing the service. They have an entire department trained to intercept the request and try to keep the customer. Every time, they have lowered their fee to match AT&T.


Debbie has already backed them way down from their $230 (incl. taxes).

We've had a number of service calls with no effect. Currently the TV package is working very well. Internet still is very slow around noon and from 5-7 p.m.


Pete Pollard
Blade 702

'When you have a lot of things to do, it's best to get your nap out of the way first.

Re: internet service [Re: pgp] #235331
07/28/11 09:21 AM
07/28/11 09:21 AM
Joined: Nov 2005
Posts: 5,582
“an island in the Pacific....
hobie1616 Offline
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“an island in the Pacific....
Originally Posted by pgp
Internet still is very slow around noon and from 5-7 p.m.

You're getting slammed by the get it done before going to lunch and the early evening users. Your provider hasn't done a good job of network design. Probably easy fix is to add some T-3 or OC-3c circuits to improve connectivity to the WAN.


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Re: internet service [Re: pgp] #235333
07/28/11 09:27 AM
07/28/11 09:27 AM
Joined: Oct 2002
Posts: 606
Maryland
Kris Hathaway Offline
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Kris Hathaway  Offline
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Posts: 606
Maryland
Interesting. My experience is that even the digital tv service's condition has no relevance to the internet quality. If your internet service is good except for the stated times, then there is someone on your "loop" hogging the bandwidth. Whatever the case, Xfinity should cap the bandwidth hog or split the loop.

More noise you make, the more likely it will get fixed.


Kris Hathaway
Re: internet service [Re: Kris Hathaway] #235338
07/28/11 09:59 AM
07/28/11 09:59 AM
Joined: Jan 2009
Posts: 5,525
pgp Offline OP
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"You're getting slammed by the get it done before going to lunch and the early evening users. Your provider hasn't done a good job of network design. Probably easy fix is to add some T-3 or OC-3c circuits to improve connectivity to the WAN." I've no clue what that means but thanks anyway.

Kris, we've spent hours and hours on this thing, to no avail. We hear from comcast that they're putting in all new fiber optics, but at this point I only believe what I see.


Pete Pollard
Blade 702

'When you have a lot of things to do, it's best to get your nap out of the way first.

Re: internet service [Re: Kris Hathaway] #235339
07/28/11 10:02 AM
07/28/11 10:02 AM
Joined: Jun 2001
Posts: 3,116
Annapolis, MD
Mark Schneider Offline
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Mark Schneider  Offline
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Annapolis, MD
Kris, anybody

What did you make of Xffinity's solution to increase down load speed over their old service by running their new software to cache (or do something) to the first XX mb of traffic and then it slows down. I did not really understand what they were doing.. Nor do I believe them... (past bad experiences)

Xfinnity service certainly did not sound like Fios service which did not put any strings on their internet service. Are the advertised speeds truly comparable?

Xffinity can make a great front loaded offer on price but over a two year contract... it was just 200 hundred cheaper but with inferior internet service.



crac.sailregattas.com
Re: internet service [Re: Mark Schneider] #235341
07/28/11 10:53 AM
07/28/11 10:53 AM
Joined: Oct 2002
Posts: 606
Maryland
Kris Hathaway Offline
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Kris Hathaway  Offline
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Joined: Oct 2002
Posts: 606
Maryland
Mark,

I noticed the initial "burst" when I ran the test this morning. I nearly fell out of my seat but then it settled down toward 20 mbps. Makes sense because most page requests would be honored by the burst; whereas, streaming should not be a bandwidth hog.

Couple years ago when Fios was introduced to my neighborhood, I did the free trial concurrently with my Comcast service. I thought that the TV was better but the internet was slower, probably because they were adding so many neighbors onto our loop. Though I did not switch, the full setup (including line into the house) is still present if I ever elect to switch.

Xfinity will lower their price after the 2-yr contract if you have Fios available.


Kris Hathaway
Re: internet service [Re: pgp] #235343
07/28/11 10:58 AM
07/28/11 10:58 AM
Joined: Oct 2002
Posts: 606
Maryland
Kris Hathaway Offline
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Kris Hathaway  Offline
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Joined: Oct 2002
Posts: 606
Maryland
Originally Posted by pgp
"You're getting slammed by the get it done before going to lunch and the early evening users. Your provider hasn't done a good job of network design. Probably easy fix is to add some T-3 or OC-3c circuits to improve connectivity to the WAN." I've no clue what that means but thanks anyway.


Just saying your provider just needs to add more capacity to your neighborhood (circuit). There is a minimal level of service they should guarantee during peak usage, especially if it is recurrent/cyclical.


Kris Hathaway
Re: internet service [Re: Kris Hathaway] #235347
07/28/11 11:46 AM
07/28/11 11:46 AM
Joined: Jun 2001
Posts: 3,116
Annapolis, MD
Mark Schneider Offline
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Mark Schneider  Offline
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Joined: Jun 2001
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Annapolis, MD
I think when I looked at it.... 20 meg service dropped down to 12 or something after the burst.... I assume this is the minimum that they have to provide. So, Fios at 20 K was much better then Xffinity at 12 K at steady state.

So basically xfinity has software that throttles your connection speed as a function of time and then squeezes your speed as they fit as many people on the loop as they can sell.
So... you have to be a squeaky wheel when your 20 /5 which is really 12/5 drops below that.... Same ol Sxxt from Comcast.



crac.sailregattas.com
Re: internet service [Re: pgp] #235349
07/28/11 12:12 PM
07/28/11 12:12 PM
Joined: Nov 2005
Posts: 5,582
“an island in the Pacific....
hobie1616 Offline
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“an island in the Pacific....
Originally Posted by pgp
"You're getting slammed by the get it done before going to lunch and the early evening users. Your provider hasn't done a good job of network design. Probably easy fix is to add some T-3 or OC-3c circuits to improve connectivity to the WAN." I've no clue what that means but thanks anyway.

It's basically more big data pipes. It would also entail reengineering how the users on the last mile connect to them. A traffic study should be the first step.


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US Sail Level 3 Coach
Re: internet service [Re: hobie1616] #235350
07/28/11 12:22 PM
07/28/11 12:22 PM
Joined: Jan 2009
Posts: 5,525
pgp Offline OP
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pgp  Offline OP
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In this part of the world comcast is a "sales only" organization. I don't see any sort of engineering happening.


Pete Pollard
Blade 702

'When you have a lot of things to do, it's best to get your nap out of the way first.

Re: internet service [Re: pgp] #235364
07/28/11 02:47 PM
07/28/11 02:47 PM
Joined: Nov 2005
Posts: 5,582
“an island in the Pacific....
hobie1616 Offline
Carpal Tunnel
hobie1616  Offline
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Posts: 5,582
“an island in the Pacific....
Originally Posted by pgp
In this part of the world comcast is a "sales only" organization. I don't see any sort of engineering happening.

Ahhhhh, never mix up selling with installing.


US Sail Level 2 Instructor
US Sail Level 3 Coach
Re: internet service [Re: hobie1616] #235365
07/28/11 03:05 PM
07/28/11 03:05 PM
Joined: Dec 2001
Posts: 5,590
Naples, FL
waterbug_wpb Offline
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Joined: Dec 2001
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Naples, FL
Ping 0 ms
Sownload 30.1 Mbps
Upload 57.62 Mbps


Jay

Re: internet service [Re: waterbug_wpb] #235388
07/29/11 07:19 AM
07/29/11 07:19 AM

M
MN3
Unregistered
MN3
Unregistered
M



clearwater fios
9:19 am
Ping 25ms
up 21.56Mbps
down 23.75Mbps

Re: internet service [Re: ] #235394
07/29/11 08:10 AM
07/29/11 08:10 AM
Joined: Aug 2007
Posts: 342
Indianapolis, IN - Midwest USA...
IndyWave Offline
enthusiast
IndyWave  Offline
enthusiast

Joined: Aug 2007
Posts: 342
Indianapolis, IN - Midwest USA...
My experience with Comcast has been terrible over the last 24 years. Constantly raising rates, intermitant internet connecions, rude and argumentative customer service people, technicians who don't bother to show up for appointments, several weeks (or months) to complete repairs, and no follow-up to see if they actually resolved the problems.

I switched to AT&T U-Verse as soon as it was offered in my neighborhood. No technical problems, friendly customer service, better channel selection. I'm paying about the same, but MUCH happier!

(I told Comcast's retention department I wouldn't switch back if it were free!)


What - Me Worry?


2006 Hobie Wave 7358
"Ish Kabibble"
Re: internet service [Re: IndyWave] #235395
07/29/11 08:31 AM
07/29/11 08:31 AM
Joined: Jan 2009
Posts: 5,525
pgp Offline OP
Carpal Tunnel
pgp  Offline OP
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Joined: Jan 2009
Posts: 5,525
Comcast's customer service people have been fine. I just don't believe they are getting any supporter from within their own company.

We don't have any real options so we're cutting our costs to the minimum, at least for now.


Pete Pollard
Blade 702

'When you have a lot of things to do, it's best to get your nap out of the way first.

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