Doug, I get the impression that you have bought a lot of products from Marstrom since you now so much about their support!

Could you give me some examples on all the problems you have had with their products and the lack of support you got?

It is a big differance between a potential customer and an actual customer. Most companies are very responsive with mails/phone calls until you buy their product. If you later on get problems with your product they are VERY hard to reach! Is that better?

It is quite interesting that Marstrom is growing like hell when they have this bad "service". Mitch Booth wanted Marstrom to build the Volvo extrem 40 and they did, top sailors still buy their Tornados from Marstrom, Marstrom recently built 10 seacart trimarans and they have five more to build and they build loads of masts.

/håkan