Andrew:
What you're saying is totally out of character for Karl. I have used him as well have recommended him to others and the feedback has been nothing but positive. He even made a special trip for a custom trampoline to deliver to me on a Friday so I could race on Saturday.
Speaking to his father over the weekend he tells me his business has been very busy doing contract work for North Sails, Murray's Marine, and a few others. Also he is moving to a larger facility to handle the work load.
I'll shoot him an email to let him know your dissatisfaction and that he needs to make this right ASAP.
Karl/SLO Sails and Canvas is by no means a Sailing Pro Shop of yesteryear operation.
Not to change the subject, but being you're in Dunedin, Florida and Sunrise is in Pinellas Park and already has the pattern why did you come all the way across the continent for a trampoline? They're what 15 minutes away? Personally and much as I'll support SLO Sails, Sunrise makes a better trampoline
I heard good things and contacted him. Emails and phone. all seemed great ... he said $212 with shipping! 1/3rd the cost of sunrise (who i have worked with and love their product). At that time i had a month or 2 life left in my tramp on my boat.. not much more. Last month i developed a 16" tear in my tramp ... only made the situation with Karl that much more frustrating.
after several week with no response (or room on his voice mail) , when i finally got him on the phone he said he was swamped, he would do my tramp "this week".... i said thats great, i am glad you have business, and i understand.. i dont care if it weeks late... even a month just keep me informed .. don't disappear on me (i know rick said the spring is crazy for these guys) so i was shocked when he promised a few days... (as his yahoo store still does)
that happened 2x... i finally got through and he swore he would do it that week...he said "i will send you pics on wed... thursday i will get your credit card info and ship friday."
I handle a fair amount of websales and customer service and i just can't imagine this type of customer care.
Again, all i am needing is for is my property returned.. .i gave up on a product months ago
