I am a dealer for SLO, Sunrise, Super, and the Hobie Amish folks, and all have been really reliable suppliers for Catsailor's OnLineMarineStore.com
SLO and the Amish have been the fastest turn around times.
Never have had a customer complaint about SLO.
So, this is totally out of character for them.
Really sorry about your problem, Andrew.

Hmm. Perhaps had you ordered through our store you would have gotten good service. Just a thought.
Rick