Since we're on the subject of bad service, here's one; In 2004, I ordered a main and jib (prepaid) for my H21SE from Calvert Sails. I think I placed the order in March and paid for it with the promis of around 4 weeks or less delivery. By the end of May I was a bit worried after no returned calls from Joe or Dave. When my sails came in, there was a spinnaker sent with them. I thought that was a bit strange. I just tossed it aside since I was just glad I got my sails finally. I had another main by Calvert that came with the boat and was changing over the battens and the top 3 were way too long. They made this one with the square top much smaller for some reason. Then when I got around to raising it, it would pull out of the track when it hit the comptip making it nearly impossible to raise it without laying the boat on it's side (which is a PIA to do with wings). This time it was the first of June and I was going to do the GT300 on this boat. I got a call from Dave Calvert wondering if I recieved a spinnaker. I said yes and he asked me to drop it off at UPS because they had a pissed off customer wanting his spinnaker. I asked him for the guy's address and I'd send it to him myself, which I did. I also told him about the main pulling out of the track. His response was that he was trying more luff curve in the sail to make it perform better. I asked about why the square top was so much smaller, his answer was "we think it will go to weather better". I told him to do R &D on his own stuff, not what I;m paying full price for. I knew there wasn't enough time before the GT300 to send it back and told him that. He said try it, if I don't like, send it back and he'd change it. After the GT, I sent it back ....in July. September comes around and still no sail. Every time I called, Dave was out somewhere. October I get a call after I had an attorney send a letter demanding a refund. They said they sent it weeks ago. They sent it to the wrong address (sound familiar?) It gets better....Dave had the nerve to ask me to pay for a new sail since I had already used the first one once. His argument was that it had "depreciated" and wasn't a new sail when I sent it back. I finally got a new sail in November. I'm sure many people have had great experiences with Calvert but I didn't.
The funny thing was when we went to do the GT, I saw that spinn flying on a N6.0 in that race. It was unmistakable, black, purple and blue. I told my crew, look that's the chute that sat in my house in California that we were wondering about.