I frequently have the same problems.

I will email you Marstrom Office Manager's phone number.

The best way to contact Marstrom initially is via fax. Once you setup a relationship. Then phone email is easier.

Marstrom is a very small company and Goran is normally at the major A-Class and Tornado events A-Class. That leaves the front office to manage things and they normally just do billing. I am also beginning to believe most of his boats are sold by Goran or friends at regatta

Contact Andrew Landenberger (he is Austrialian, so his first language is English) and tell him the person who bought the A-Class he sailed in Key Largo refered you. Ask for help. Andrew is also the best contact for sails. You can get colored sails. The best materials have limited colors.

If you still have problems let me know